Refund & Returns Policy

We want you to be happy with your order. If something isn't right, this policy explains how returns, exchanges and refunds work so you know exactly where you stand.

Return Window

You may request a return within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, in their original condition and with any tags attached.

How to Start a Return

Contact us through our contact page with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please don't send items back before contacting us.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval, depending on your bank or card provider.

Exchanges

Need a different size or color? Start a return and place a new order for the item you want, or contact us and we'll help arrange the swap on eligible items subject to stock.

Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund, including any return shipping, at no cost to you.

Non-Returnable Items

Items that are worn, washed, altered, or returned without prior contact may not qualify for a refund. Sale items may be subject to different terms, noted at the point of purchase.

Questions

Not sure whether your item qualifies? Just reach out — we'd rather help than have you guess. You can also review our shipping and delivery information for delivery timescales.